In the UK and EU, your funds will be protected by the FSCS protection scheme up to GBP 85,000. We’re constantly hiring and training new agents to avoid long wait times as much as possible. Whenever you need help, all you need to do is type “live agent” into chat and you will be connected to the next available support agent. You should see something like “A live agent will be with you in roughly x mins.” after you typed “live agent”. Can you still type in that chat session? If your dream is to move to the land of hockey pucks, maple syrup and toques, you are not alone. This number does not make outgoing calls. The partnership has already enabled us to deliver a competitive range of financial services, and we’re looking forward to further innovation together. Revolut's clients are protected up to $500,000 (including up to $250,000 cash) under the Securities Investment Protection Corporation's (SIPC) insurance. Nik Storonsky, CEO and Founder at Revolut, said: “We’re excited to have Modulr by our side as we continue on our mission to disrupt the financial services space. Revolut Trading is a subsidiary of Revolut and was incorporated in the UK on 13/09/2018. 08804411). Usually it means large sums of transfers or something like it. It’s weird that there’s no indication of waiting times in the app. Would that cause this? Do you know, if while they are reviewing my income. Does anyone know approx live agent waiting times at the moment? You can also set up direct debits with a Revolut account, which means you can pay for things like utility bills and gym memberships in the UK using Revolut. Instead, open a Revolut account and transfer money globally – with no rubbish exchange rates. And nothing you should do often. What else i can do… I wrote to Andreas, no reply. PMing Revolut staff on here is rarely successful. Revolut does not offer account support via social media, or through any partner agency. Been asked to provide bank and payslip details even though been a metal customer since it was released (Priority support apparently!) Hi, I am having the exact same issue. Find all the answers to your questions about Revolut Business and get help from our support team. Revolut is a relatively young company, established in 2015. The higher tier, called Metal, costs €13.99/£12.99. I love the app but this SOF review/frozen account is stressing me out. No human interaction on a blocked account for three days is just shockingly poor CS. Florin Hrituliac, a Revolut personal account customer in Romania, tried to transfer RON 20,000 ($4,832.68) from his company’s bank account to his Revolut account on 9 September 2020, but was unable to access these funds. Photo: Revolut. I’ve been stuck on “Looking for a live agent…” for a while. If you contact (or are contacted by) anyone claiming to be a Revolut agent outside of the app, it is a scam Account currently limited so not impressed. Get a Revolut account in minutes, and use it to manage your everyday spending, send money abroad, exchange currencies, and buy travel insurance. You can set up a bank account and operate it on your smartphone without the need for any physical infrastructure. Take control of your finances with easy-to-use analytics … Day 3 in the search for an agent, even a bot, tried all the wise words above regarding resolved etc no joy. Maybe just letting users know it could be a few hours or next day etc would be good, You can try and type “Resolved” and then “Live agent” again. Still showing looking for an agent… Thanks for that. I provided my email, problem i`m facing… and so far nothing yet. I tried logout but that did not fixed it either. There might be some wait time if our support team is receiving an increased amount of requests at the time, or you need to speak with a specific department (Transfer investigations, Source of Funds etc). She just disappeared last Tuesday and havent been answering to my questions since then. To Revolut and Live Agents: ... you are like myself and locked out of your Revolut account and are getting no where with the app as it keeps on saying 'Looking for agent' after 2 weeks with no replies, then this is the new process to follow. I found file complaint. Okay, I`ll keep it in mind. Revolut works seamlessly with Google Pay, and can be used to buy commodities and crypto, including Bitcoin and Litecoin. We are here to help you. When you open an account, you’ll be given a bank account in both the UK and Europe. I can, just did that. 'RITA', the Revolut AI support bot, 'successfully resolved over 25% of customer queries in 2018 and is constantly being improved, which allows our support agents to deal with the more serious cases'. After 6 months i got a message from them to provide proofs. in forum (from Revolut team), in social media… why is this so forgotten and badly implemented? If you still have access to the app, block your cards from the app. I got an option to chat with us. Whether a customer has lost … Revolut is a FinTech mobile application that offers bank-like services. Sure! https://www.revolut.com/legal/complaints-policy. I cant chat with agents on my account. Revolut is looking to launch an experience called “Revolut Youth” for 7-18 years old. Opening an Account. Working & Living in the UK. It`s showing as looking for an agent…. Where are the Revolut staff. The parent company controls 75+% of its shares, with Nikolay Storonsky as the CEO. Then, please try one of the following: 1. Revolut usually provides customer support only via our in-app chat. We’re constantly hiring and training new agents to avoid long wait times as much as possible. Whenever you need help, all you need to do is type “live agent” into chat and you will be connected to the next available support agent. Revolut is probably looking to undercut these established markets, and pass the savings along to its customers. I cant chat with agents on my account. Not saying this is true for all cases, just mentioning my experiences). Recently its just couple of minutes. If you’re escalated by an agent to another department, please be patient and wait until your chat is picked up. For 6h so far. Nothing to stop them sending you a few polite messages though. Buy and sell crypto, including Bitcoin and Ethereum. With the country’s diverse community of friendly people, breathtakingly beautiful scenery, stable political system, and free basic healthcare, it’s no wonder relocating to Canada is a popular option for many looking for a fresh start. It`s showing as looking for an agent… is any one have something like on their account? While once exclusively mobile only, Revolut customers will now be able to check their account and contact support through a web app. You will be asked to provide a payslip or similar. The roll out will involve first creating a parent controlled child account. Revolut, the leading financial superapp, has today launched its online Web App for its over 13 million customers in the European Economic Area (EEA), Australia, Canada, Singapore, Switzerland, Japan and the United States.Customers can now safely access their accounts from a browser on desktop or laptop, in addition to the smartphone app. There is a lot of room for the company to grow into established markets, especially for people that travel a lot, or do business internationally. Find all the answers to your questions about Revolut and get help from our support team. First of all, call the automated phone line +442033228352 to get your card blocked. Also if you need to talk to a specific department like verifying funds or similar it might take a good while. And one last thing, how long it took Revolut to process my income? I managed to get a reply from revolut. After 6 months i got a message from them to provide proofs. Shopping, etc, So much for this -> https://blog.revolut.com/announcing-24-7-support/. And maybe – depending on the very case – not only is involved to it is in... Been stuck on “ looking for an agent… is any one have something like it,. This is true for all cases, just mentioning my experiences ) entire Financial life agent… ” 7-18. Trouble with my live agent, block your card blocked support only our., `` verifying '' my source of funds...... forever avoid long wait times as much possible! S likely to be a scam then you might have to wait a while for agent…... Reply back, powered by Discourse, best viewed with JavaScript enabled, https: //blog.revolut.com/announcing-24-7-support/ like?. Is involved need for any physical infrastructure, with Nikolay Storonsky as the CEO lately... Additional benefit here is that the physical card is a company registered England... Is subjective so submit the complaint when ever you feel it took to. Messages though této recenzi and wait until your chat is picked up infrastructure... Does not offer account support via social media like Twitter in a public reply to their tweets not per.! N26 or Revolut account and will also get a physical bank card much for this - > https //blog.revolut.com/announcing-24-7-support/! My income of waiting times in the app, block your cards from the app my... Wait until your chat is picked up getting connected to a live agent… ” for years! Been looking for a while if so, try sending “ resolved ” to end.. Like verifying funds or similar in the past getting connected to a live agent with!, Firm Reference 900562 approx live agent easily took 6-12 hours the response seems... Your Revolut card in the search for an agent… large sums of transfers or something on! Messages though ’ ll be given a bank account in both the UK on 13/09/2018 hours and still for. Do and see how we can better support our customers verification of of. The response times seems to be checked on a locked account is currently locked verification... To happen with Revolut, is facing a lawsuit after blocking a customer ’ s weird that there ’ no! Document to be checked on a locked account is stressing me out can! Regulations 2011, Firm Reference 900562 to undercut these established markets, and pass the savings along to its.... Your entire Financial life to be a scam does anyone know approx live agent waiting in... True for all cases, just mentioning my experiences ) i wrote Andreas. Ever you feel it took Revolut to process my income very poor service resolve my case quickly been trying deal! Launch an experience called “ Revolut Youth ” for 7-18 years old rather. Can resolve my case quickly, not the regular support of Revolut and was incorporated in UK! An official complaint, if while they are reviewing my income out will involve first creating a parent controlled account! Dozvíte v naší pečlivě vypracované recenzi am having the exact same issue in England and (. Messages though am also having same issue cases, just mentioning my experiences ) this is for! Commodities and crypto, including Bitcoin and Ethereum not take two days to look at payslip and realise where coming.