The cost of your initial reservation will go toward crediting the new one. I didn't even request a refund, just a new ticket for the following Saturday. Unfortunately megabus buses are unable to carry these items unless they are in a case that does not exceed the dimensions stated in the luggage policy. This is the final notice. Remind me when call center opens. Online bus ticket booking available. The best way to contact Megabus is by calling their customer service number 0845 682 0183. From 0-150, people of all ages are required a ticket to travel with megabus, children and babies included. If an item is lost on a bus, a lost item inquiry must be reported to our lost and found department by filling out this form. Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. Calls to this number may be recorded for quality and training purposes. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Megabus. For service advisory information and bus status updates, please call and select option 3: 800-827-3490. You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Travel for less with megabus.com to over 90 intercity destinations across the UK. For more information, see our luggage policy. Service Information. Explore megabus.com Begin your trip and explore the most iconic cities in America. After filling out your trip details in our journey planner, click on the "assisted travel" option, and answer a few simple questions that will allow us to do our very best to accommodate you. The company features the newest fleet of buses between Toronto and Montreal, luxury double deckers offer free wi-fi, panoramic windows and a green alternative way to travel. Trying to reserve seat for a trip from Hampton va to Baltimore md. In total, you can communicate with Megabus using 4 different media: phone, email, twitter, web. Customers with special requirements can easily book a ticket on megabus. You can help. Megabus offers safe, convenient, affordable bus service. GetHuman features available: Best alternatives to phone. Unaccompanied minors under the age of 17 are not permitted to travel on megabus. Megabus will send an e-mail or text message using the information provided at the time of booking regarding any changes to your service. Once you've submitted the necessary information on the lost item, it will be entered into our system for processing by our lost and found department. 3 reviews of Megabus "Megabus is awesome. I left my hoodie on the **pm megabus from Toronto to Buffalo airport. We are only responsible for issuing the reservation confirmation in line with your request made on this website. If you can pass for 17 (or it’s close), please have your I.D. If you are looking for Megabus's best customer help page or faq or forum, this is the best entry point according to 175,818 GetHuman users in the last 12 months. Booster/car seats are recommended, but only for children under the age of 5. We get that. $7.50 for trade-ins 3 to 6 hours from departure. I'm infuriated. It's easy--just email Chuck here or at inquiries@megabus.com and he will get back to you with a smile within minutes. I double check as I know customer service always lies to make customers wait so I text on Facebook the Megabus page: 'Rebbeca replys: I have no idea where your bus is' .. then 10 minutes later she goes 'There is traffic in Torquay'.. After 40 minutes of delay my wife is very tired so I call the customer service again. Megabus is a cheap mode of transportation that gets you from point A to B. What do I do if I lost an item on the bus? GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. Or, you can call us on +44 (0) 141 352 4444*. You’re welcome to snack on our buses. Currently on my megabus ride from New York (*:**pm) to Boston (*:**pm). Megabus is a premier intercity motorcoach service in Canada launched in 2009. Follow Us on Facebook. megabus makes every attempt to return lost items to their rightful owners and will assist with retrieval to the best of our ability. Current hold time. $5.00 for trade-ins 6 to 24 hours from departure. This allows megabus drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. Megabus, Really you having worst service and customer care support. Bus service across the United States has never been easier. $3.00 for trade-ins more than 24 hours from departure. The megabus.com motorcoach service is generally operated in the United States by either Megabus USA LLC, DOT No. You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I want a refund of $**. This information is also posted on our service … Fares start from $1! *Customer service advisors are available between 08:00 to 20:00, seven days a week. Initial MegaBus complaints should be directed to their team directly. You’d look pretty silly sitting in your own booster seat. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. I lost my luggage on the megabus, just forgot to pick it up. Megabus cannot store these items if they are out of a case due to the potential for damage to other customers' luggage. You may go several hours or a day without getting a reply from Megabus agents. If you wish to travel with more than (1) piece of luggage, then you should buy an additional ticket for each additional piece of luggage in advance of your travel. Sometimes when you dig through the various help topics and volumes on us.megabus.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. This is an example of what a megabus reservation number looks like: 10-1843-090513-M21-1500-WAS-NEW. This is the Megabus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. You should u se the Megabus contact number to make a complaint, make a booking, or for general enquiries. Need help? 305 Broadway, Suite 205 New York City, NY 10007, USA. While 877-462-6342 is Megabus's best toll-free number, there are 7 total ways to get in touch with them. But check out our information about their phone number 877-462-6342 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. Can I take my bicycles, skis, snowboards, golf clubs, or musical instruments on board the bus? MegaBus Customer Service Contacts +44 141 352 4444 (United Kingdom) +1 908 282 7420 (United States) +1 866 488 4452 (Canada) Customers under the age of 17 must be accompanied by an adult (17 years or older). Contact Us. Besides yourself and your thirst for travel, you’re welcome to bring (1) piece of luggage and (1) carry-on bag. This may include stop changes, schedule changes, cancelled services and weather advisories. ready so we can verify your age and ask for your beauty secrets. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. Please upgrade your browser to improve your experience and security. Contact Us. Please check with … GetHuman has no relationship with Megabus and does not operate its help desk or customer support operations. Our lost and found department responds to all loss inquiries. Contact Megabus customer service. My Name is Candace Phillips- Grant I was a passenger on your ********** *pm megabus tri... How can I find fare from Katy Mills to*from downtown Houston? Just email Chuck here or at customerservice@megabus.com and in minutes, he will be able to assist you. To support the cause, please share any useful information that you find here with friends and family. However, alcoholic beverages are not permitted on the bus (including checked baggage). COVID update: Megabus has updated their hours and services. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. Do children/babies need a ticket to travel on megabus? ** plus $***. Megabus has a page or online help desk for customer service, but you can also call them on the phone. megabus Customer Service Phone Number | Call Now & Skip Wait. You can call Megabus at (908) 282-7420 phone number, write an email, fill out a contact form on their website www.megabus.com, or write a letter to Megabus, 4400 S. Racine Ave, Chicago, Illinois, 60609, United States. Customer Service. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. We recommend that young adults be prepared to produce a photo ID with proof of age to avoid being refused from traveling on our buses. Initial MegaBus complaints should be directed to their team directly. Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! Can I cancel and/or get a refund for my reservation? Let our new virtual travel assistant, Chuck, help you out! So we created a free concierge service you can call at the phone number below. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. Sharing is what powers GetHuman's free customer service contact information and tools. Customers are also welcome to call 1-877-GO2-MEGA (1-877-462-6342) to have one of our dedicated customer service representatives assist them … Please note that there is a trade-in fee applied for changed reservations: In addition, there is a $2.50 new reservation fee, or $7 when the change is made by telephone, for changed reservations. Fastest way to talk to a real Megabus rep. We want to ensure you can quickly and easily change your reservation to match your new schedule. Weird Al writes songs about experiences like this, so if you're sketched out by this prospect, Megabus might not be for you. If you see any errors in this information, be sure to let GetHuman know. The company provide low-cost and reliable bus service between Toronto, Kingston and Montreal. About Us Contact and Support Title VI Notice. It also is (1) a bus and (2) very affordable, which means all manner of humanity is likely to be on the bus with you. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. Megabus has terrible customer service from the drivers to the agents at the call center. Calls cost 7p /min plus your company’s access charge. You are using an outdated browser. For assistance making or changing a reservation, please call Megabus Customer Service: 877-462-6342. Sometimes your schedule changes. Please bring your reservation number with you to board the bus. For guidance, this case must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Customer service enquiries concerning megabus services in Canada should be directed to 866-488-4452. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. You can trade in your reservation online as long as it’s more than 3 hours before your scheduled departure. 1538200, MC No. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! Im waiting for Indy-Chicago 7.15 PM in the bus stop since 7PM, now time 8.16 no bus and no proper response from customer … If you are looking for Megabus's best customer help page or faq or forum, this is the best entry point according to 175,818 GetHuman users in the last 12 months. Let our new virtual travel assistant, Chuck, help you out! Pro tips & talking points. As a consumer, I am more concerned with how a service is being provided rather than the service itself. No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 3 hours prior to departure. During my last phone call with customer service supervisor Oliver at 2:20pm on 08/03/2020, Oliver hung up on me after informing me that they have a strict no refund policy even though I didn't get to use my ticket! The next best way to talk to their customer support team, according to other Megabus customers, is by calling their 908-282-7420 phone number for their Customer Service department. Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. Customer Service is very important to me and is just as unimportant to Megabus. Telephone calls and network access charges may apply. The time frame of response may take several days as an investigation to find the lost item must be completed. J’ai rencontr* un probl*me de r*servation ce matin . But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. 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